At Digital Diamond, we strive to ensure our customers have a smooth and satisfactory experience. Please read this Refund and Cancellation Policy carefully to understand your rights and obligations regarding subscriptions and payments.

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1. Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

• Continued Access: You will continue to have access to all subscribed services and features until the end of your current billing cycle. There will be no immediate interruption of service.

• No Refund for Partial Periods: We do not offer refunds for unused portions of a subscription period. Your subscription benefits will remain active until the end of the billing cycle.

• How to Cancel: You can cancel your subscription through your account settings or by contacting our support team at info@digitaldiamond.co.in. Please ensure cancellation is completed before the next billing date to avoid additional charges.

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2. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Accidental or Duplicate Billing: If you are charged incorrectly due to a technical error or duplicate transaction, please contact us immediately for resolution.

• Unauthorized Transactions: If a payment was made without your authorization, notify us within 7 days of the transaction date to be eligible for review.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• Change of Mind: If you decide not to continue using the service after purchasing a subscription.

• Dissatisfaction with Content or Services: Refunds will not be granted solely due to personal preferences unless the service is proven to be defective or significantly misrepresented.

• Lack of Usage: Failure to use the service after subscribing does not qualify for a refund.

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3. Refund Process

If your refund request meets the eligibility criteria, the following process applies:

• Contact Support: Email us at info@digitaldiamond.co.in with:

  • Your registered email address

  • Subscription details (plan name and payment date)

  • Reason for the refund request

• Verification: Our team will review your request and may ask for additional information to verify eligibility.

• Processing Time: Approved refunds will be processed within 7–10 business days and credited back to the original payment method used.

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4. Free Trials

If a free trial is offered, you must cancel your subscription before the trial period ends to avoid being charged. No refunds will be issued for charges incurred after a trial expires due to failure to cancel on time.

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5. Changes to This Policy

Digital Diamond reserves the right to modify or update this Refund and Cancellation Policy at any time. Any significant changes will be communicated via email or through notices on our platform. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

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6. Contact Us

If you have any questions or concerns regarding this policy, please contact us:

📧 Email: info@digitaldiamond.co.in

We are committed to addressing all refund and cancellation inquiries promptly and fairly.